Matrix_

Matrix is a national quality accreditation system specifically targeted at Information, Advice and Guidance Services. There are two aspects to the Matrix standard. One relates to how the service provided is advertised, defined and delivered and clients supported. The other is concerned with how the service is managed and resourced and how it responds to feedback from users and ensures continuous quality improvement. Accreditation is only granted as a result of a rigorous on site inspection in which discussions with users of the service and observation of good practice are as important as supporting systems and documentation.