Training Courses_

Professional Development Courses

Commercial Awareness

½ day course

Have you ever had an idea but you weren't sure if it would be commercially viable? How do you develop and deliver new products and services? Whether you are exploring how to improve and develop, or how to continue to deliver quality with reduced resources, you'll be looking for more ways to identify opportunities to generate income or achieve a return on investment.

Customer Service Training

½ day course

This session will help you to ensure that people come back and use the service and promote you to their networks.

• What makes good and bad customer service?
• Managing the customer interaction
• Telephone and email etiquette
• Dealing with challenging situations

Introduction to Presentations

½ day course

Feel a bit shaky about speaking in public? Increasingly we are all asked to present in our working life. Get a head start in this introduction to presentation skills. This session will teach:

• How to prepare a presentation
• Making an impact, including body language and verbal delivery
• Participants will get the chance to prepare and deliver a short presentation

Time Management for Busy People

½ day course

Many of us are managing with reduced resources or at best being expected to 'achieve more within the same resource envelope'. In this context, good time management is an essential skill. Good time management can help you to get the best impact out of your endeavours - by relating your work activities to strategic and service priorities, changing your approach and giving 'time-stealers' the boot!

Write Better English

½ day course

Wouldn't it be good if you could write straightforward readable and clear English? This course will examine the sources of confusion, misunderstanding and dullness in written English.

How to Write a Persuasive Bid

½ day course

Tough times mean those who persuade win. This half day course offers tactics for effective bid-writing.

By the end of this workshop, you will be able to:

• 1. Identify and apply suitable metrics to demonstrate project validity.
• 2. Use persuasive rhetoric to write with impact.
• 3. Make your project stand out to funders.

Introduction to Project Management

1 day course

Increasingly we are expected to set up and run projects in addition to our daily work. This course will include defining the project, planning, preparing a project schedule, costing time and resources, common pitfalls and how to manage them.

Assertiveness for front line staff

This course is designed for individuals working within careers, student support and customer services, who wish to gain insights, techniques and tools for dealing with difficult customer interactions.

Mentoring - for New Mentors

New to mentoring? This half day training course will enable you to practice and develop effective mentoring skills. We will explore the possible relationship between mentee and mentor, the wide range of required skills and the factors that motivate a mentee.
The trainer will introduce approaches to giving effective feedback and help you identify ways you can support your mentees to challenge limiting beliefs. To provide a context for mentoring, the course will conclude with an exploration of the structure and purpose of a mentoring scheme.

Money, Money, Money- An introduction to generating income through careers services

½ day course

Although some careers service have been raising money through the provision of their services, many have managed to stay relatively free of this imperative. But times are changing and institutions will need everyone to be contributing as much income as they can to the institutional budget. The Careers Group generates over £2.5 million from its careers services. This half day course will introduce the many ways in which you can generate income; provide help and advice on pitfalls to avoid and tips, hits and templates for successful money making.

Event Management

½ day course

This course looks at the practicalities of putting on an event - whether a traditional employer fair, a conference or a course for students.

Myers Briggs Type Indicator (MBTI) Psychometric Questionnaire

½ day course

The Myers Briggs Type Indicator will help you to think about your personality type and how this may affect your career choices and your career progression. It will focus on the strengths and positive qualities of the 16 different personality preferences and may help you to understand the ways that you work alongside others in the workplace and why both you and others behave the way that you do, in the office and at home. This session is also useful for those who want some personal experience of how psychometric testing is used.

Writing marketing copy that gets results

½ day course

Good marketing copy transforms the effectiveness of webpages, emails, posters, flyers and letters. The course will help you write copy that informs, influences and calls for action from your audience.

Profiling Facebook: Integrating Facebook into your Marketing Strategy

½ day course

Are you responsible for marketing or marketing strategy for your organisation? The Profiling Facebook workshop will give you a practical introduction to using Facebook as a marketing tool. This is an opportunity for you to get to grips with Facebook, with hands-on training, live demonstrations, examples and case studies to facilitate your learning.

How to Find out What Your Customer Really Wants

½ day course

Ever found yourself tied in knots trying to explain how you can help?
Ever been baffled by a seemingly simple request?

This course is aimed at front-line staff working in careers and related sectors. It will enable you to find out the information that you need to give the advice and answer that the customer is asking for.